Shipping and delivery policy

Due to logistical reasons, some items in the same order may be shipped separately, which means
that you may receive your products in multiple packages. To ensure correct and fast delivery,
Please double-check and enter your delivery address correctly during checkout.
Please note that we are not responsible for lost packages due to an incomplete or
incorrect address provided by the customer. It is important that you verify your
delivery details to avoid delivery problems. At checkout, you have the option to choose
shipping method, including the free option, which means the product is shipped from a
supplier outside the country.

Our standard processing time for orders is 2-5 business days after placement. After
The processing time is the estimated delivery time of 7-15 business days. This is
approximate delivery times and Raffinato does not guarantee specific delivery dates.
Once your order has been processed, we will generate a tracking number and
send it to you via an email with delivery confirmation. If you haven't received
your tracking number within 5 business days, please notify us via email at info@raffinato.se , including your order number. Any import tax and customs duty will be paid directly by the end customer.
We strive to deliver your orders as quickly as possible, but unforeseen circumstances may occur.
circumstances may lead to delays, e.g. public or national holidays,
natural disasters, strikes in air and ground transport, or other events that lie
beyond our control. If your delivery exceeds 45 business days, we offer a full
refund to ensure your satisfaction.
Rest assured that we are dedicated to meeting or exceeding your delivery expectations.
expectations. Our team will always do everything to deliver your products on or
before the estimated delivery date.
If you have any questions or concerns regarding our delivery process, please
Please feel free to contact us at the following address and phone number:

Phone number: (We currently do not have customer service available by phone)
Email: info@raffinato.se